We respect the rights and privacy of all individuals and are committed to complying with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APP’s) and protecting the personal information we hold.
The information we collect falls into two categories:
We may collect the types of personal information required to assist us in providing our products and services and informing you about them.
This may include personal information such as:
We will use personal information you provide for the primary purposes of:
We may also use your personal information for a secondary purpose related to the primary purposes set out above.
By submitting your personal information, you consent to us using it to:
We may disclose personal information to:
to help achieve one of the purposes described above or as required by law. Other than the above, we will not disclose your personal information without your consent, unless permitted or required to do so by law.
Where practical you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
In some instances, if you do not provide us with required personal information we may not be able to provide you with the requested product or service.
If you provide us with your personal information and you consent to receiving direct marketing communications from us, you authorise us to send you promotional messages and materials related to our products and services, unless you submit a later request not to receive direct marketing communications.
Our direct marketing messages and materials will contain a prominent statement (including, for electronic messages, a functional unsubscribe facility) that you may request not to receive direct marketing communications.
If you do not wish to receive marketing or other communications from us, please submit a request not to receive direct marketing communications or use the unsubscribe facility provided in the most recent communication from us or contact us on the details provided.
In the unlikely event that we are required to disclose your personal information to any person or entity outside Australia, we will obtain your consent prior to doing so.
Please note that some of the servers on which your personal information is stored may be located overseas.
Where we have obtained your consent to do so, we may also share your personal information with our service providers and other third parties located outside Australia so that they can provide you with any products or services requested by you, including contacting you in relation to the products or services. As these entities may be located outside Australia, they are not required to comply with the Privacy Act and you will not be able to seek any redress under the Privacy Act in connection with the use of your information.
You generally have the right to access your personal information free of charge, subject to some limitations contained in the Privacy Act.
The APPs set out some circumstances in which we are not required to provide you with such access. If you ask for your personal information and any of these circumstances exist, you may be given access to the personal information in a way that is permitted under the Privacy Act.
To protect personal information held by us, you may need to confirm your identity before access to your personal information is granted. It may take a little time to process your application for access and retrieve information from storage (if applicable).
We encourage you to update us so that we have accurate, current and complete information. You may correct any errors or request that we delete all or some of your personal information. You may also submit a request not to have any further contact from us.
We may combine our cookies, information collected through the cookies and web beacons on the Site with other information (including information collected by third parties using their own cookies and providing our cookies and information to third parties) and use analytics services such as Google Analytics – to provide better or more relevant services and advertising to you on the Site (if applicable). Our service providers and other third parties may do the same in order to provide more relevant services and advertising to you through other websites that you may visit.
We strive to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us. We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.
If you have a complaint in relation to the collection, use and/or disclosure of your personal information, please contact our Privacy Officer via the details provided below. Our Privacy Officer will review all complaints received and respond to each complainant upon due consideration (which may require further information to be provided).
To contact us about your personal information, concerns or complaints, please do not hesitate to email our Privacy Officer on email@example.com.
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Last updated: March 2017